Guest Relations Representative

Perdido Key Resort Management is a hospitality and property management company serving vacation property owners and guests in the Perdido Key and greater Pensacola, FL area. The company focuses on delivering reliable, professional management services that protect owner investments while providing high-quality guest experiences. Team members work closely with property owners, local vendors, and internal departments to ensure smooth operations across all managed properties. The organization values clear communication, attention to detail, and responsive service for both owners and guests. Joining the team offers opportunities to grow within a dynamic, service-oriented environment in a coastal resort community. Role Description The Guest Relations Specialist is a full-time, on-site role based in Pensacola, FL, responsible for serving as the primary point of contact for property owners. Day-to-day tasks include responding to guest inquiries, helping plan vacations for guests, processing payments, troubleshooting, providing updates on reservations, and acting as a liaison between departments as needed. The role involves coordinating with owner relations, operations, housekeeping, maintenance, and accounting teams to address concerns and resolve issues. This position also helps identify opportunities to improve guest satisfaction, proactively communicates upcoming changes or issues at properties, and contributes to continuous improvement of guest services. Qualifications Strong communication and interpersonal skills, including clear written and verbal communication with diverse stakeholders. Customer service skills, with experience managing client relationships, resolving issues, and delivering professional, timely support. Organizational and administrative skills, including data entry, documentation, scheduling, and follow-up on tasks and requests. Basic financial and reporting skills, such as understanding owner statements, fees, and revenue reports, and explaining them clearly. Proficiency with office software and property management or CRM systems, and ability to learn new tools quickly. Ability to work on-site, manage multiple priorities, and collaborate effectively with cross-functional teams. Prior experience in hospitality, property management, or a related service industry is preferred. High school diploma or equivalent required; an associate or bachelor’s degree in business, hospitality, or a related field is a plus.